Privacy Policy

We at Europe Lives Travel Ltd. (Europe Lives) do our utmost to ensure your personal information is safeguarded and protected, by adhering and acting in accordance with the Information Protection and Electronic Documents Act of Canada and the Canadian Standards Association Model Code for Protection of Personal Information. 

We also want you to understand our Privacy Policy and what it means to you, our customer.

This Statement of Privacy applies to the Europe Lives website and governs data collection and usage. By using the Europe Lives website, you consent to the data practices described in this statement. If you do not consent to our use of your information, please do not use our services.

Collection of your Personal Information
Europe Lives collects personally identifiable information, such as your e-mail address, name, home and/or work address and/or telephone number. 
There is also information about your computer hardware and software that is automatically collected by Europe Lives. This information can include: your IP address, browser type, domain names, access times and referring website addresses. This information is used by us for the operation of the service, to maintain quality of the service, and to provide general statistics regarding use of the Europe Lives website.

In the event that you contact us for customer support through the website, we may also request that you provide additional User Information relevant to the support requested by you. Users are under no obligation to provide such information. However, we cannot guarantee that we can provide customer support in the event that relevant information related to the use of our products or services is withheld. We may retain communications relating to customer support, and/or information drawn from such communications, for statistical and/or reference purposes.

We advise you not to disclose personally identifiable information or personally sensitive data through Europe Lives public message boards or forums, this information may be collected and used by others. 

Europe Lives encourages you to review the privacy statements of websites you choose to link to from Europe Lives so that you can understand how those websites collect, use and share your information. We are not responsible for the privacy policies or other content on websites outside of the Europe Lives and Europe Lives family of websites or the use of your information by such outside websites.

Use of your Personal Information
Europe Lives collects and uses your personal information to operate the Europe Lives website and deliver the services you have requested. Europe Lives may also use your personally identifiable information to inform you of other products or services available from Europe Lives. Europe Lives may also contact you via surveys to conduct research about your opinion of current services or of potential new services.

Europe Lives does not sell, rent or lease its customer lists to third parties. Europe Lives may share data with trusted partners to help us perform statistical analysis, send you email or postal mail, provide customer support, or arrange for deliveries. Such third parties are prohibited from using your personal information except to provide these services to Europe Lives, and they are required to maintain the confidentiality of your information.
Europe Lives does not use or disclose sensitive personal information, such as race, religion, or political affiliations, without your explicit consent.

Europe Lives keeps track of the websites and pages you visit within Europe Lives, in order to determine what Europe Lives services are the most popular. This data is used to deliver customized content and advertising within Europe Lives to customers whose behavior indicates that they are interested in a particular subject area.

Europe Lives websites will disclose your personal information, without notice, only if required to do so by law or in the good faith belief that such action is necessary to: (a) conform to the edicts of the law or comply with legal process served on Europe Lives or the site; (b) protect and defend the rights or property of Europe Lives (including enforcing this agreement); and, (c) act under exigent circumstances to protect the personal safety of users of Europe Lives, or the public.

Use of Cookies
The Europe Lives website uses "cookies" to help you personalize your online experience. A cookie is a text file that is placed on your hard disk by a Web page server. Cookies are not used to run programs or deliver viruses to your computer. Cookies are uniquely assigned to you, and can only be read by a web server in the domain that issued the cookie to you.

One of the primary purposes of cookies is to provide a convenience feature to save you time. The purpose of a cookie is to tell the Web server that you have returned to a specific page. For example, if you personalize Europe Lives pages, or register with Europe Lives site or services, a cookie helps Europe Lives to recall your specific information on subsequent visits. This simplifies the process of recording your personal information, such as billing addresses, shipping addresses, and so on. When you return to the same Europe Lives website, the information you previously provided can be retrieved, so you can easily use the Europe Lives features that you customized.

You have the ability to accept or decline cookies. Most Web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. If you choose to decline cookies, you may not be able to fully experience the interactive features of the Europe Lives services or websites you visit.

If you provide Europe Lives with user information, you have the following rights with respect to that information:

• To review the user information that you have supplied to us
• To request that we correct any errors, outdated information, or omissions in user information  that you have supplied to us
• To request that your user information not be used to contact you
• To request that your user information be deleted from our records and
• To opt out of being solicited by this website

If you request that your user information be deleted from our records, there may be a brief delay in our processing that request, while verify that the request is valid and originates from you as opposed to an unauthorized third party. If you request that your information be deleted, we reserve the right to terminate and/or limit your access to the Europe Lives website.

To exercise any of these rights, please contact us.

Security of your Personal Information
No method of safeguarding information is 100% secure. Europe Lives uses a variety of security technologies and procedures to help protect your personal information from unauthorized access, use or disclosure. Europe Lives secures the personally identifiable information you provide on computer servers in a controlled, secure environment, protected from unauthorized access, use or disclosure. When personal information (such as a credit card number) is transmitted to other websites, it is protected through the use of encryption, such as the Secure Socket Layer (SSL) protocol.

Changes to this Statement
Europe Lives will occasionally update this Privacy Policy to reflect company and customer feedback. Europe Lives encourages you to periodically review this Policy to be informed of how we are protecting your information. When such a change is made, we will update the "Last Updated" date above.

Enforcement of this Privacy Policy
If you have questions regarding this policy, you should contact us.

Contact Information
Europe Lives welcomes your comments regarding this Policy of Privacy. If you believe that Europe Lives has not adhered to this Policy, please contact Europe Lives Travel Ltd. We will use commercially reasonable efforts to promptly determine and remedy the issue.